Previous Topic

Next Topic

Trouble Ticket System General Setup

Note 1: The Parallels Business Automation - Standard built-in trouble ticket system cannot be enabled without at least one ticket category, priority, and queue created.

Note 2:Before enabling an external Helpdesk system, please make sure that the Helpdesk-side module is placed into a correct directory on a SOAP server and the secret passphrase (HSPC_SECRET) is specified in the Helpdesk-side module configuration file.

When an external Helpdesk is used, the Trouble Tickets item in the Provider or Reseller Control Center left menu is hidden.

The Support Manager setup page displays the type of Trouble Ticket System used (Parallels Business Automation - Standard built-in module or an external Helpdesk):

To enable or disable a ticket system or select an external helpdesk:

  1. Select Account Director - Support Manager - Setup.
  2. Select the General tab. The ticket system general settings appear on the screen.
  3. Click the Edit button.
  4. Select which trouble ticket system to use:
  1. Click the Update button to save changes.

Please send us your feedback on this help page