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Renewing Subscriptions

It is not possible for your customer to subscribe for a year and pay each month, for example. When a customer purchases a hosting plan, he (or she) prepays for a certain subscription period. When subscription period expires in a few days, and the renewal order is still absent, a customer receives an e-mail notification.

You can determine, how many notifications will be sent to a customer (you can set up to 20 different notification periods i.e., the periods of time before subscription expiration date when a customer receives a notification). This can be done by customizing the Credit Terms associated with customer Account.

Your customers can make the renewal settings for their subscriptions via the Control Panel. But a customer may yet miss the subscription expiration date. To avoid the undesirable termination of a subscription, you can enable the automated creation of the renewal order. Moreover, if needed, you can create the renewal order at any moment.

Note: Your customers can have several accounts and several subscriptions registered for each account. You can view all the subscriptions registered for a given account by selecting the Account Director - Customer Manager - Customers - and then select an account. Click the Subscriptions tab among the account properties. And you can view the list of all subscriptions existing in your Parallels Business Automation - Standard system in the Subscription Manager -> Subscriptions.

In respect to renewing a subscription, you have two main options:

In This Section

Adjusting Subscription Renewal Settings

Generating Subscription Renewal Order Manually

Customizing Subscription-Renewal Notification Periods

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