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Understanding the Orders Processing

A Credit Card saved in Parallels Business Automation - Standard should be 'Enabled' otherwise Parallels Business Automation - Standard will not offer it for online payments in HSPstore or Control Panel. For recurring processing of renewal Orders (so that you can find them in the list of pending documents), a credit card should be in the 'OK' status and marked both as 'Enabled' and 'Use for recurring billing'.

Note: The only one credit card can be marked as 'Use for recurring billing'; this is the system default. Thus, if a customer has several credit cards saved, then Parallels Business Automation - Standard will examine them all, find the card to be used for recurring billing, attach it to a renewal Order, and place the document to the 'Pending' list until either HSP staff member will process it or the moment of automated processing will come.

To view the list of documents intended to be paid by credit cards and scheduled for processing (or already processed):

Open the Commerce Director submenu on the Navigation tree and select Online Payments - Documents.

The list of documents displays the following:

All Orders grouped into the nine lists:

Note: All charged Orders, except the processed ones (from the Processed list) can either be refunded and left in the Open status or refunded and cancelled at the same time.

Renewal Orders are not subject to HSPstore settings since they are considered as internal Parallels Business Automation - Standard documents. Processing of such Orders depends upon the credit cards processing settings. Renewal Orders are always placed in the Pending list. After this, if the secure key exists in Parallels Business Automation - Standard, and recurring billing is enabled in 'Human-supervised' mode, then your staff member, can process this Order; or if recurring billing is enabled in 'Automated' mode then all pending Orders will be automatically processed once a day. Only 'AuthCall' response received from payment gateway can hold out a renewal Order. In this case, a renewal Order will be placed in Waiting for AuthCall list, and after authorization code is submitted, an Order moves in Processed Documents list.

In This Section

If Both Payment Processing and Subscription Creation Require Manual Approval

If Payment Processing Performed Automatically, but Subscription Creation Requires Manual Approval

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