Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y Z
A
About This Guide
Accounting Reports
Activating and Configuring TLDs Per Hosting Plan
Activating Dedicated Server Subscription
Activating Fraud Filter
Activating Fraud Screening
Adding a DNS Template
Adding a New Credit Terms
Adding a Registered Domain
Adding a Script to be Executed on an Event
Adding Bank Account Manually
Adding ClieOp Account
Adding Custom Questions to Hosting Plan
Adding Custom Services to a Hosting Plan
Adding DNS Records (A, CNAME, MX, NS, SRV, TXT)
Adding DTAUS Account
Adding Hosting Plans
Adding Norma 19 Account
Adding Tax Zones
Adding Whois Servers
Adjusting Account Balance
Adjusting Anti-Fraud Plug-ins General Settings
Adjusting Container Advanced Settings for Container and Plesk Virtual Node Hosting Plans
Adjusting Container General Properties for Virtuozzo Container and Virtual Plesk Node Hosting Plans
Adjusting Customer Account Properties
Adjusting DNS General Settings
Adjusting Hosting Plan Traffic Settings
Adjusting Hosting Plans Listing
Adjusting Interface Settings
Adjusting Plesk Platform Setup
Adjusting Set of Applications Included in Container, Plesk Client and Plesk Domain Hosting Plans
Adjusting Sitebuilder Plans Configuration
Adjusting Subscription Renewal Settings
Adjusting the Administrative Account Profile
Advanced: Editing DNS Records
Aged Report Settings
Allocating IP Addresses
Allowing a Customer to Disable or Enable E-Mail Notifications on Particular Event
Allowing Domain Transfer Per Registrar TLDs
Allowing Payment Methods to be Used for Recurring Payments
Allowing Transactions (Approving Orders)
An Overview of Parallels Technical Support
Application
Application Categories
Application Package Sets (Versions)
Application Template General Settings
Application Template License Info
Application Template Properties
Application Templates Creation
Applications Classes and Applications Licenses Installation
Applications Included in Application Template
Applications Provisioning Inside Containers
Applying and Creating Skins
Approving Documents in Batch
Assigning a Tax Zone
Assigning Discount to Reseller Account
Assigning Partner Discount to Reseller Account
Attaching Action to Event
Audience
B
Backups Management
Base Directory
Basic Notions
Bounding the Whois Servers to Top Level Domains
Browsers Compatible with Parallels Business Automation - Standard
C
Calculations for the Hosting Plan Change
Calculations for the Services Provided
Cerberus Helpdesk Module Configuration
Changing a Customer Billing Day
Changing Account for Subscription
Changing Account Type from Personal to Business and Conversely
Changing an Order Payment Method
Changing Bank Account Attributes in Parallels Business Automation - Standard Database
Changing Hosting Plan Billable Resources Configuration
Changing Hosting Plan Billing Rates
Changing Hosting Plan General Settings
Changing Resources Allocation for Dedicated Server Node
Checking Parallels Business Automation - Standard Database Integrity
Checking Provider Account Contacts
Cloning Hosting Plans
Completing the Initial Setup Wizard
Composing Batches
Composing Rules for Anti-Fraud Filter
Configuring Action Over Account
Configuring and Opening Store
Configuring Anti-Fraud Plug-ins
Configuring Bank Transfer Payment Plug-ins
Configuring Container, Plesk, and Dedicated Server HP DNS Settings
Configuring Country Black List
Configuring Credit Card Black List
Configuring Credit Card Payment Plug-ins
Configuring Default Records for Zone Files (DNS Templates)
Configuring Domain Name Black List
Configuring Domain Registration Plug-Ins
Configuring Dummy Anti-Fraud Plug-in
Configuring E-Mail Gates to Receive Problem Reports
Configuring E-Mail Notification
Configuring Email Black List
Configuring Encryption for Payment Methods
Configuring Fraud Guardian Plug-In
Configuring Fraud Protection
Configuring Hardware Node Properties
Configuring Hosting Plan DNS Settings
Configuring Instant Message Sending Methods
Configuring IP Black List
Configuring IP City Plug-In
Configuring IP Country Plug-in
Configuring Key Administrator Plug-In
Configuring Parallels Business Automation - Standard Trouble Ticket System
Configuring Phone Black List
Configuring ProxyCheck Plug-in
Configuring Sitebuilder Wizard Publish Screen
Configuring SMS Notification
Configuring Taxation
Configuring Taxation
Configuring the Dummy Plug-In for Domains Registration
Configuring Traffic Classes
Configuring USA Phone Plug-In
Configuring VariLogiX Plug-In
Configuring your Store to Collect Referrals Statistics
Configuring ZIP Check Plug-in
Connecting Sitebuilder Nodes
Connecting to Parallels Business Automation - Standard Browser-Based Tools
Container Statuses
Containers Backup Settings
Copying the Keys Pair Used for Credit Cards Data Encryption
Creating a Hosting Plan on the Basis of an Existing One
Creating a Plesk Client
Creating a Plesk Domain
Creating Accounts
Creating and Selling the Trial-Only Hosting Plans
Creating Container
Creating Dedicated Server Hosting Plans
Creating Domain Registration Hosting Plan
Creating Hosting Plan for Reseller
Creating Hosting Plans
Creating Hosting Plans Custom Attributes
Creating IP Pools
Creating IP Pools
Creating Miscellaneous Hosting Plan
Creating More Application Templates
Creating Name Server Sets
Creating One-Time Fee Hosting Plans
Creating Plesk Client Hosting Plan
Creating Plesk Dedicated Node Hosting Plan
Creating Plesk Domain Hosting Plan
Creating Plesk Virtual Node Hosting Plan
Creating Print Forms
Creating Promotion
Creating Reseller Account
Creating Sitebuilder Plans
Creating the Sample Hosting Plans
Creating Virtuozzo Container Hosting Plan
Creating Virtuozzo Dedicated Node Hosting Plan
Customizing Store Using File Manager
Customizing Subscription-Renewal Notification Periods
Customizing the Onscreen Help in Control Panel
Customizing the Parallels Business Automation - Standard Tools Appearance
D
Dedicated Server Hosting Plan Billable Resources
Detailed Aged Account/Receivable Reports
Detailed Collected Cash Report
Detailed Revenue Forecast per Hosting Plan
Detailed Revenue Report
Detailed Revenue Report per Hosting Plan
Detailed Revenue Report Per Promotion
Detailed Sign-Up/Go-Away Report
Disabling Containers Management from Control Panel
Disallowing the Reserved Domains Transfer
E
E-Mail Setup
Editing a Credit Card Properties
Editing Orders and Invoices
Editing Provider Company Profile
Editing Reseller Account Profile
Editing Sitebuilder Node Settings
Editing the Account Administrator Personal Profile
Editing the Reverse Zone SOA Record
Enabling Creation of Name-Based Containers on a Virtuozzo Hardware Node
Enabling Sitebuilder Service for Hosting Plan
Enabling SSL for Parallels Business Automation - Standard Tools
Enabling Taxation
Enabling Traffic Shaping for Virtuozzo Hardware Nodes
Enabling/Disable Mass Mailer For Customer
Entering Referral Question
Entering Reseller Agreement
Entering the Account Administrative Contacts
Entering User Agreement
Entering your Hosting Company Official Name and Address
Events List
Exporting Accounts
Exporting Data
Exporting Documents
Exporting Hosting Plans
Exporting Subscriptions
External Helpdesk Integration
EZ Templates Overview
EZ Templates Repository
F
Feedback
Financial Notifications Setup
For Resellers: Posting Trouble Tickets to Provider
G
General
General Configuration of Parallels Business Automation - Standard
Generating Batch Files
Generating Certificate Request
Generating Cyrillic PDF Documents Using htmldoc
Generating Keys for Credit Cards and Bank Accounts Data Encryption
Generating Subscription Renewal Order Manually
Getting Started for Resellers
Getting Technical Support
Getting the Problem ID
Getting the SSL Certificate
Granting a Discount
H
Hardware Nodes Owned by Reseller
Hiding Reseller's URL
Hosting Plan Types
Hosting Plans Categories
How a Payment Method Can be Added
How to Send Support Questions
How to Start Accepting Bank Transfers
How to Start Accepting Credit Cards
How to Start Registering Domains Online
I
Identifying Screen Location by Screen ID
If Both Payment Processing and Subscription Creation Require Manual Approval
If Payment Processing Performed Automatically, but Subscription Creation Requires Manual Approval
Importing Data
Importing Templates from Hardware Nodes
Increasing Accounts Balance by Online Payment or Bank Transfer
Increasing Reseller Account Balance
Initial Settings for the Billing System
Initial Settings for the Trouble Ticket System
Installing Application Templates
Installing License Certificates
Installing Name Server in New Container
Installing New Applications into a Container
Installing OS Templates
Installing the Parallels Business Automation - Standard License
Integration and Customization Opportunities
IP Pools Allocated for Reseller
Issuing Arbitrary Invoice
Issuing Credit Invoice
Issuing Invoices Manually
K
Kayako SupportSuite Module Configuration
Keeping Container Root Passwords in Parallels Business Automation - Standard Database
Known Problems Related to Store
L
Limiting the Bandwidth for Container
Log Level Settings
Logging In to Control Panel from Your Control Center
Logging In to the Reseller Control Center from Your Control Center
M
Making Container Creation Settings per Hardware Node
Making Initial Settings for Your Data Center
Making the Default Regional Settings
Making the System-Wide Regional Settings
Managing a Domain Zone File
Managing Account Contacts by Versions
Managing Accounts
Managing Accounts and Documents Held Up by Anti-Fraud Filters
Managing Affiliate Programs
Managing Bank Accounts
Managing Both OS and Application Templates for Containers
Managing Contacts Used for Domain Registration
Managing Container Applications Upgrades
Managing Containers
Managing Credit Cards
Managing Dedicated Servers
Managing Discount Categories
Managing DNS Records Suppliers
Managing Document Print Queues
Managing Domains
Managing Events
Managing EZ Templates
Managing Financial Documents Issued by HSP
Managing Fraud Screening Filters
Managing Hosting Plans
Managing Hosting Plans by Versions
Managing IP Addresses from Reseller Control Center
Managing Key Administrator Plug-Ins
Managing Licenses
Managing Marketing Campaigns
Managing Nodes by Groups
Managing 'On Hold' Orders
Managing OS Templates and Applications Templates
Managing Parallels Business Automation - Standard Objects Description Templates
Managing Parallels Business Automation - Standard Services and Data Center
Managing Payables in Reseller Control Center
Managing Payment Methods
Managing Pending Orders
Managing Plesk Clients and Domains
Managing Pre-Defined Reseller Configurations
Managing Prices
Managing Promotions
Managing Receivables
Managing Recurring Payments
Managing Reseller Account Profile
Managing Resellers
Managing Resellers' Stores
Managing Resold Subscriptions
Managing Reverse DNS (Adding PTR Records)
Managing Selected Documents
Managing Sitebuilder Nodes
Managing Sitebuilder Plans
Managing Sitebuilder Sites
Managing Sites at a Node and Viewing Both Modules and Templates Available at a Node
Managing Standard Templates
Managing Statements
Managing Store Secure Keys
Managing Subscription Attributes
Managing Subscription Grace Period
Managing Subscriptions
Managing the Data Retention Cycle
Managing the Domain Owner Profile
Managing the Set of Events a Customer Receives E-Mail Notifications
Managing the SSL Private Key
Managing the User Password Strength
Managing the 'Waiting for Capture' Orders
Managing Trouble Ticket Categories
Managing Trouble Ticket Priorities
Managing Trouble Ticket Queues
Managing Trouble Tickets
Managing 'Waiting for Auth Call' Documents
Managing 'Waiting for Processing' Orders
Managing Website and Online Store
Marketing and Affiliate Programs
Meet the Parallels Business Automation - Standard
Migrating Container
Modules
Monitoring the Vital Services Status
N
Nodes
Numbering Documents
O
Operating Container
OS Templates
P
Package Set
Parallels Business Automation - Standard Advantages
Parallels Business Automation - Standard API and Customization
Parallels Business Automation - Standard Hardware Requirements
Parallels Business Automation - Standard Interface Features
Parallels Business Automation - Standard Internal Licensing
Parallels Business Automation - Standard Profiling
Parallels Business Automation - Standard Users
Payment Methods Saved for Reseller Account
Plesk Applications Vault Management
Plesk Client Hosting Plan Billable Resources
Plesk Domain Hosting Plan Billable Resources
Plesk Nodes Specific Settings
Plesk Virtual Node Hosting Plan Billable Resources
Plugging In Different PDF Generator
Posting Trouble Tickets for Customers
Preface
Pricing and Discounts
Printing out Documents
Processing Documents Paid by Bank Transfers
Processing Documents Paid by Credit Cards
Processing Offline Payments and Changing Payment Method
Processing Trouble Tickets
Promoting Domains Registration
Promoting Hosting Plans
Promotions Versioning
Publishing the Reseller Agreement
Q
Questions for Technical Support
R
Reassigning Nodes Used by Hosting Plans
Receivables Setup
Recreating Orders With Updated Tax Rates
Redefining Start IDs for Financial Documents and Some Other Objects
Refunding Documents Paid by Credit Cards
Registering a Domain from Control Center
Registering a New Domain
Registering Data Centers
Registering Dedicated Server
Registering Internationalized Domain Names
Registering Name Server Managed via SSH
Registering Name Servers
Registering Non-Managed Name Server
Registering Racks in Data Centers
Registering Sitebuilder Nodes
Registering Switches
Registering the Default Domain
Registering Virtuozzo or Plesk Nodes
Removing a Payment Method
Removing Application Template from Hardware Node
Renewing Subscriptions
Reopening Cutoff Invoices
Repairing Container
Repeating Actions Performed in Connection With an Event
Report per Hosting Plan
Report Per Promotion
Reseller Account Extended Attributes
Reseller Account General Settings
Reseller Account Users
Reseller Billing History
Reseller Contact Information
Reseller Customers' Accounts
Reseller Domains
Reseller Financial Info
Reseller Notifications Settings
Reseller URL Hiding
Reseller's Statements
Reseller's Subscriptions
Resolving Container Subscriptions Registration Conflicts
Resolving Data Conflicts
Resolving Plesk Subscriptions Registration Conflicts
Resolving the Container Registration Conflict
Resolving the Hardware Node Registration Conflict
Resolving the IP Address Mismatch
Resolving the Removed Container Conflict
Restarting Subscription Grace Period
Restoring Domain Zone File From Parallels Business Automation - Standard Database
Revenue Forecast
Revenue Forecast per Hosting Plan
Russian Accounting Options
S
Saving a Credit Card
Securing the Parallels Business Automation - Standard Tools Using SSL
Selecting Active Online-Payment System
Selecting Both the Default Domain and the Domain for Trial Containers Hostnames
Selecting Documents for Printout
Selecting Events an Account Owner Receives E-Mail Notifications
Selecting License Classes to Provide
Selecting Payment Plug-ins Available for Resellers
Selecting Regional Settings
Selecting the System-Wide Currency
Selecting Types of Credit Cards to Accept
Selling Licenses
Sending Mass Mail
Sending Subscription Notification
Service Logging In to Resellers and Customers Tools
Setting Anti-Fraud Filter Threshold Score
Setting Anti-Fraud Plug-ins Availability for Resellers
Setting Anti-Fraud Plug-ins Behaviour on Checking Errors
Setting Credit Terms
Setting Default Threshold Score for a Filter and Default Score for Rules
Setting Payment Methods Saving Order
Setting Permissions for Plesk Client Hosting Plan
Setting Permissions for Plesk Domain Hosting Plan
Setting Permissions for Provider and Reseller Staff Members
Setting Permissions for Provider Staff Members
Setting Permissions for Reseller Staff Members
Setting Registrar Prices
Setting Resource Overusage Limits
Setting the Statistics Storage Period
Setting the Subscription Expiration Terms
Setting the User Passwords Strength
Setting Transactions Approval and Processing Mode
Setting Up Access Permissions for Parallels Business Automation - Standard Users
Setting Up Batch Processing
Setting Up Billing System
Setting Up Both Trial Containers and Containers Backups Creation
Setting Up Credit Cards Processing
Setting Up Domains Registration
Setting Up HTTP Whois Search
Setting Up Messenger and S/MIME Signing for E-mail
Setting Up Payments Processing
Setting Up Sitebuilder
Setting Up Tax Rates
Setting Up the Messenger
Setting Up the Trouble Ticket System
Setting Up Trial Plesk Domains Creation
Setting Up VAT Validation Rules
Sign-Up/Go-Away per Hosting Plan Report
Sign-Up/Go-Away Report
Sitebuilder Management
Sitebuilder Services Provisioning
SOA Default Records Setup
Specifying Name Server Sets
Specifying Tax Rates
Specifying the Secondary Name Server
Specifying Whois Servers
Subscription Periods Setup
Supervising Service Level
Support and Administration
Suspending Transactions to Perform Additional Check
Switching Domain Pointer to DNS Hosting and Conversely
Synchronizing Customer System With Subscription
Synchronizing Templates With Hardware Nodes
Synchronizing the Plesk Subscription on a Node and in Parallels Business Automation - Standard Database
System-Wide Billing Settings
T
Tasks Management
Taxation Reports
Templates
Temporarily Entering Secure Key
Terminating Subscriptions
Terminating Subscriptions on Customer Request
The Default Credit Terms
Top Level Domains Assignment
Transferring Domain
Transferring or Registering Domains in Parallels Business Automation - Standard
Trial Containers Setup
Trouble Ticket System
Trouble Ticket System General Setup
Typographical Conventions
U
Understanding Bank Accounts Attributes in Parallels Business Automation - Standard
Understanding Domains Management in Parallels Business Automation - Standard
Understanding Parallels Business Automation - Standard Billing Workflow
Understanding Subscription Types and Statuses
Understanding Templates Installation Process
Understanding the Orders Processing
Understanding the Parallels Business Automation - Standard Billing System
Uninstalling and Reinstalling Applications in a Container
Updating Orders Amount if Taxes Have Changed
Updating Parallels Business Automation - Standard
Updating Set of Licenses Within Hosting Plan
Updating the Domain Owner Contacts
Upgrading Containers
Upgrading Dedicated Third-Party Subscriptions
Upgrading Hosting Plans
Upgrading Hosting Plans
Upgrading Subscriptions to the Latest Version of the Base Hosting Plan
Upgrading Templates in Containers
Uploading Files and Images
Uploading Licenses
Using Email Check Plug-in
Using Non-Configurable Anti-Fraud Plug-ins
Using Specific Accounting
Using the Action Log
Using the Maintenance Mode for your Hardware Nodes
Using the Mass Mailer
Using the Problem Viewer
Using the Screens Viewer
V
Vewing Plug-ins Available
Viewing Account Billing History
Viewing and Editing a Container Properties
Viewing and Immediately Operating Receivables
Viewing Balance of Reseller Account Payable
Viewing Billing Reports
Viewing Collected Taxes Reports
Viewing Conflicts and Selecting the Level of Resolution
Viewing Detailed Taxation Report
Viewing DNS Records Supplier Properties
Viewing Incoming and Outgoing Domain Registration E-mails
Viewing Log Files
Viewing Processed Orders
Viewing Revenue per Hosting Plan Reports
Viewing Revenue Per Promotion Report
Viewing Revenue per Referrers
Viewing Statements Issued by HSP
Viewing Subscriptions Promotion is Applied To
Viewing the Aged Account/Receivable Report
Viewing the Collected Cash Report
Viewing the Problem Details
Viewing the Revenue Report
Viewing the Transaction Details
Viewing Transaction Log
Virtuozzo Container Hosting Plan Billable Resources
Virtuozzo Containers Owned by Reseller
Virtuozzo Nodes Specific Settings
W
What is a Template
What is CVV
X
XML-Based Data Import and Export