Event ID

Event Name

Event Object

Description

101

Application license violation

Application

An application licence has been expired.

102

Application upgrade available

Application

An application template upgrade is available.

24

Invoice for reseller has been created

Invoice

Reseller has received a payment from their customer for resold services and thus, has to pay provider.

6

Invoice due date is over

Invoice

The deadline date for an invoice to be paid is over. The period for invoices to be paid (due period) is set in credit terms. Due period starts right after an invoice is created. You can create a number of different credit terms. Credit terms are assigned per customer account and thus, the due period can differ depending on credit terms assigned. After a due date passes, the overdue period starts, an invoice becomes overdue and penalty is charged. Penalty charge is set in percents per annum in credit terms.

7

Invoice cutoff date is over

Invoice

The cut-off date is the date when an invoice overdue period is over. The overdue period starts right after a payment deadline date (due period is over). In this case, an Invoice becomes overdue and penalty (overdue charge) is imposed and an additional Overdue Invoice is issued, however, the charged services are still provided during the overdue period. After the overdue period is over, an overdue invoice becomes cut-off and cannot be paid any more unless Provider reopens it manually.

8

Invoice has been created

Invoice

An invoice was issued for customer account. An invoice can be issued both manually or automatically e.g., for resources overusage. You can attach an e-mail notification to customer to this event.

41

Paid invoice has been created

Invoice

An invoice has been paid or a paid invoice was created automatically after an order was paid.

45

Invoice has been refunded

Invoice

An invoice has been refunded. The balance of payment(s) applied to this invoice was changed accordingly.

2

Renewal order has been created

Order

The order on subscription renewal was created either manually or automatically. You can set the period before subscription expiration for renewal order to be created in credit terms. This period is called 'order renewal period'.

56

Order has been cancelled

Order

Cancelled order cannot be reopened or paid anymore. Open or pending orders can be cancelled either manually or automatically, when an order validity period expires. Order validity period is set in credit terms and defines how long an open order can stay in Parallels Business Automation - Standard.

9

Upgrade order has been created

Order

A customer has placed an order on his/her subscription upgrade.

604

New Order Creation has been approved by Anti-Fraud Manager

Order

An order for a new subscription has been placed. An order data has been passed through Anti-Fraud Filter(s) and found reliable. An order is allowed for further processing.

609

New Order Creation has been declined by Anti-Fraud Manager

Order

An order for a new subscription has been placed. An order data has been passed through Anti-Fraud Filter(s) and found suspicious. An order is suspended. Such a document can be found in the Anti-Fraud Manager Checklist.

605

Recurring Order Creation has been approved by Anti-Fraud Manager

Order

A renewal order has been created. An order data has passed through Anti-Fraud Filter and found reliable. Renewal order is ready for further processing.

610

Recurring Order Creation has been declined by Anti-Fraud Manager

Order

A renewal order has been created. An order data has passed through Anti-Fraud Filter and found suspicious. Renewal order is suspended and placed into the Anti-Fraud Manager Checklist.

613

Trial Order Creation has been approved by Anti-Fraud Manager

Order

An order for a trial subscription has been placed. An order data has been checked by Anti-Fraud Filter and found reliable. An order is allowed for further processing.

614

Trial Order Creation has been declined by Anti-Fraud Manager

Order

An order for a trial subscription has been placed. An order data has been checked by Anti-Fraud Filter and found suspicious. An order is suspended and placed into the Anti-Fraud Manager Checklist.

17

Order has been created

Order

An order was placed.

3

Payment has been accepted

Payment

Payment was processed successfully.

35

Payment has been canceled

Payment

There is no need to approve transactions for orders provisioning as this can be done automatically while generating a batch file. Documents become completed while transactions have pending status. Having received the reject response from an acquiring bank, provider can decline transaction and payment would be cancelled automatically. Thus, this event is triggered when a direct debit transaction is declined manually by provider during batch processing.

1

Statement has been created

Statement

Statement is a document issued automatically once a month and containing the report about a customer or reseller account balance at the beginning and the end of accounting period (a month) and the listing of documents that contributed in an account balance during this month. Statement creation date cannot be changed from the web-based interface.

74

Debit Adjustment has been created

Debit Adjustment

The event is triggered when a debit adjustment is added, manually or automatically.

125

Subscription has been put in the termination queue

Subscription

A customer or provider have clicked the Terminate button on a subscription properties screen in CP or PCC/RCC. After this a subscription is placed into the termination queue, waiting for manual or automated termination.

25

Subscription has been placed on hold

Subscription

Services provided in the frame of a subscription are not available. Subscription van be placed on hold either manually or automatically, for example by attaching the 'Place Subscription on hold' action to another event, like end of invoice due period or so.

57

Subscription notification period has started

Subscription

The period remaining before subscription expiration date when a customer receives a notification about this is called notification period. If a customer is interested in renewing his/or her subscription, it is important to notify him/her that subscription period expires and it is time to pay the renewal Order. You can determine, how many notifications will be sent to a customer (you can set up to 20 different notification periods i.e., the periods of time before subscription expiration date when a customer receives a notification). This can be done by customizing the Credit Terms associated with customer Account.

28

Subscription trial period has ended.

Subscription

When a customer buys a trial hosting plan, he/she gets services for free for some period called a trial period. This event happens when this trial period is over. After a trial period is over, a customer can either upgrade his/her subscription to a paid one or buy another hosting plan.

58

Subscription status has been changed from "on hold" to "active".

Subscription

Services included in a subscription are available again for a subscription owner. Subscription can be activated manually or automatically, for example when a renewal order or resource overusage invoice is paid.

59

Subscription status has been changed from "pending" to "active".

Subscription

Services included in a subscription are fully available now. This event takes place, when all services included in a subscription are provided, for example, for A Container subscriptions , when a Container is created and started, and all applications are installed.

71

Subscription status has been changed from "expired" to "active"

Subscription

Subscription is in the 'expired' status during the expiration period defined in a credit terms assigned to an account that owns a subscription. Expiration period starts right after a grace period is over. Services are not available during expiration period, but if a customer pays a renewal order, a subscription can be activated. In this case, this event is triggered.

60

Subscription has been deleted

Subscription

Subscription was removed from Parallels Business Automation - Standard. This can be done from Control Center only. Subscription owner cannot delete it.

10

Subscription has been updated

Subscription

A subscription was upgraded. For example, additional resources (IP addresses, disk space, etc) were purchased by a customer. A customer can upgrade his/her subscription from a customer Control Panel. A subscription can be upgraded only within the resource limits set for a hosting plan is is based on.

12

Subscription has been created

Subscription

Services provisioning has started. Normally, just created subscriptions stay in pending state until all the services ordered are provided. If everything goes well, subscriptions (except dedicated server ones) are activated automatically.

13

Subscription creation failed

Subscription

Ordered services cannot be provided for some reasons.

64

The disk space is nearly used up

Subscription

This event happens when a customer is about to use all the disk space (in Plesk domain or Virtuozzo Container) allowed within his/her subscription. You can attach e-mail notification to customer to this event.

65

The traffic is nearly used up

Subscription

This event happens when a customer has almost used traffic allowed within his/her subscription (80%, by default). You can attach e-mail notification to customer to this event.

68

Subscription period has ended.

Subscription

Subscription period is over and a renewal order is still not paid. But this does not mean that subscription must be suspended or deleted. You can set the grace period that starts right after subscription period is over and gives a customer with additional time to pay for subscription renewal. Services included in a subscription are fully available during grace period. Grace period can be set in credit terms. Credit terms are set per account. If a grace period is set, a subscription status becomes 'graced' after subscription period is over.

69

Subscription status has been changed from "graced" to "active".

Subscription

Subscription is in the 'graced' status during grace period. If a grace period is defined (see comments for the event above), it starts right after a subscription expiration. This event happens when a renewal order is paid and a subscription status automatically changes into 'active'. It is not possible to activate a graced subscription manually.

70

Subscription grace period has been restarted.

Subscription

When subscription grace period (see comments to the event ID 68) is over, a subscription status becomes 'expired'. Provider or reseller can manually restart grace period.

18

Nonmetered traffic overusage

Subscription

Traffic for a customer subscription is a nonmetered resource, i.e., a customer pays for included traffic and if he/she needs more, he/she has to pay for it first and then get the additional. Thus, this event happens when a customer has used up the included traffic and tries to keep using it. You can attach an action to this event, like putting a subscription on hold or limiting bandwidth (for Container subscriptions).

72

Metered traffic overusage

Subscription

Attention: This event is called in the same way as the deleted one (Metered traffic overusage ID73). In fact, the new event with changed execution conditions has been added instead of an old one. An old event (its ID was 73) have been triggered when metered traffic is completely used up. A new event is triggered when traffic usage is close to a limit, so a customer has some time to pay for traffic overusage before penalty bandwidth limitation is applied.

73

Metered traffic usage limit reached

Subscription

This new event is a replacement for an old, deleted event 'Metered traffic overusage' with ID 73. This event is triggered when metered traffic is completely used up.

43

Traffic has become below limit

Subscription

This event happens when a customer has used up the monthly traffic, the 'Nonmetered traffic overusage' event has happened, and, for example, a customer subscription has been put on hold. When the next month starts, the next monthly traffic quota becomes available and neutralizes traffic overusage. The 'Activate subscription' or 'Restore Container bandwidth' actions can be attached to this event.

20

Subscription grace period has ended

Subscription

Subscription grace period (if such a period is defined in credit terms assigned to the account owning this subscription) starts right after subscription end date. Grace period gives a customer another opportunity to pay a renewal order and renew a subscription. When the grace period is over, a subscription status becomes expired. And this event happens. Provider or reseller can manually restart grace period. An expired subscription can be activated by paying a renewal order.

22

Trial subscription grace period has ended

Subscription

Trial subscriptions are limited in time and free. A trial subscription allows a customer to get acquainted with service and decide upon buying a real subscription. Trial subscriptions lifecycle is similar to real ones except for the fact that trial subscriptions are not renewed. When expired, trial subscriptions can be upgraded to real ones. If a grace period is defined in credit terms assigned to a customer account, then a trial subscription grace period starts right after a subscription period is over and provides some additional time for a customer to upgrade a trial subscription to a real one. When grace period is over, a trial subscription status becomes Expired and starting from this moment such a subscription cannot be upgraded to a real one.

126

Trial subscription has been terminated

Subscription

A trial subscription period (including grace and termination periods) is over. Subscription has been placed into the Termination queue and then, finally, terminated

127

Termination request has been created

Subscription

Customers can send subscription termination requests from Control Panel. A customer can click the Request Termination button at a subscription details screen and a corresponding request will appear in Provider or Reseller Control Center, under Subscription Manager > Termination Requests.

Provider or reseller can consider a termination request and schedule termination.

It is also possible to issue an invoice for a special terms of subscription termination.

This event is triggered when a customer requests a subscription termination from Control Panel.

128

Subscription has been placed on hold due to an unpaid invoice

Subscription

This event is connected with batch processing. Services provisioning starts after the batch file is closed. Then, if an acquiring bank has rejected a transaction, it is possible to put a subscription on hold. This event has been added to provide the ability to send an unpaid invoice details to a customer. The corresponding notification template includes an invoice details.

80

Custom attribute has been added to the subscription

Subscription

A customer has bought a hosting plan with a number of selectable custom attributes. Such attributes can be purchased right in store, together with a hosting plan, or later, on a special order from Control Panel Upgrade Center. This event is triggered when a complementary custom attribute is added to a customer subscription.

Note:No default notification template is provided for this event.

81

Custom attribute has been removed from the subscription

Subscription

This event is triggered when a customer unsubscribes from a complementary custom attribute and this attribute is removed from his/her subscription.

Note:No default notification template is provided for this event.

511

Number of domains for DNS hosting overusage

Subscription

The limit of domains with DNS zones supported in provider DNS has been reached

301

The Order on IP Addresses Number Changing has been Processed.

Subscription

Happens when order for additional IP addresses is processed.This event just allows setting an e-mail notification to provider.

303

IP Address for Dedicated Server Assigned

Dedicated Server Subscription

Provider had assigned an IP address to a dedicated server and after this, has manually registered this IP address assignment to this dedicated server registered in Parallels Business Automation - Standard for a subscription.

304

New Pending Dedicated Server Subscription Appeared

Dedicated Server Subscription

A dedicated subscription requires manual assignment of a Hardware node. Thus, after a customer has paid for a dedicated server, a dedicated subscription appears in the Pending state. Provider receives a notification and manually assigns a node to activate a dedicated server subscription.

501

Transaction has been accepted

Transaction

Online payment or bank transfer has been accepted.

502

Transaction has been declined

Transaction

Online payment or bank transfer has been declined by a payment gateway or an acquiring bank.

50

Transaction is waiting for authcall

Transaction

Online payment has been suspended by a payment gateway awaiting for a phone call from HSP. AuthCall is a special transaction processing mode when the authorization codes exchange between you and a payment gateway is needed. 'Auth Call' means that in order to finish a transaction, you need to look in Order details and found the Authorization code. Then call to Online Processing Center and submit your authorization code. After this, you will be provided with another authorization code from Online Processing Center. Type or paste code into the Authorization Code field in an order details form and click the Submit Code button. After this, a transaction will be finished.

513

Transaction finished with error

Transaction

Transaction status 'Error' has been returned by a payment gateway or a bank.

514

Transaction has been frauded

Transaction

A payment gateway has returned a transaction status "Fraud'. This happened without participation of the fraud screening built in Parallels Business Automation - Standard.

512

Payment method has expired

Payment Method

Event is triggered when a customer credit card or a bank account is about to expire.

607

Approved Payment Method has been approved by Anti-Fraud Manager

Credit Card

Payment made by a credit card already used for successful payments has been passed through Anti-Fraud Filter and found reliable.

612

Approved Payment Method has been declined by Anti-Fraud Manager

Credit Card

Payment made by a credit card already used for successful payments has been passed through Anti-Fraud Filter and found suspicious. Payment has been suspended.

606

New Payment Method has been approved by Anti-Fraud Manager

Credit Card

Payment made by a new credit card has been passed through Anti-Fraud Filter and found reliable.

611

New Payment Method has been declined by Anti-Fraud Manager

Credit Card

Payment made by a new credit card has been passed through Anti-Fraud Filter and found suspicious. Payment has been suspended.

53

Account has been placed on hold

Account

All operations connected with account management are temporarily unavailable for an account owner. Account can be activated automatically, in connection with a corresponding event or manually by HSP.

54

Account has been activated

Account

All operations with an account are available.

5

Current balance has fallen below zero

Account

A HSP balance has a negative sign. This means that customers owes money to Provider. Check customer account balance.

23

Account credit limit has been overdrawn

Account

Credit limit is the maximal amount a customer can owe you. Credit limit is set per account. After a credit limit is overdrawn, a customer account can be placed on hold, so please, check what action(s) are attached to this event.

603

Account Registration has been approved by Anti-Fraud Manager

Account

The information entered during a new account creation has been checked and found reliable by one or more anti-fraud filters. New account creation is allowed.

608

Account Registration has been declined by Anti-Fraud Manager

Account

The information entered during a new account creation has been checked and found suspicious by one or more anti-fraud filters. New account creation is suspended. An account can be found and activated in the Anti-Fraud Manager Checklist.

61

Password reminder requested

Person

A person registered in Parallels Business Automation - Standard has forgotten his/her password used to log in to the Parallels Business Automation - Standard tools and requested a password reminder.

62

New person has been created.

Person

A new user was registered in Parallels Business Automation - Standard. Please note that a user can be registered both with account and without an account creation.

63

Password has been changed for person.

Person

A user has changed his/her password.

52

Partner Application has been submitted

Reseller

A reseller application has been submitted from your website Partners page. Parallels Business Automation - Standard Provider Control Center provides tools for online Reseller Applications approval under the Account Director > Reseller Manager.

51

Partner application has been approved.

Reseller

Online Reseller Application has been approved by Provider and a new Reseller Account has been created.

601

New Release is available

Provider

This event is triggered by the Up2Date Manager when new versions higher than a currently used one are available.

602

New Parallels Business Automation - Standard plug-ins are available

Provider

This event is triggered by the Up2Date Manager when new versions of plug-ins are available.

32

Domain has been added into DNS

Domain

A new domain has been registered in Parallels Business Automation - Standard DNS.

14

Domain has been registered

Domain

A new domain has been registered via one of domain plug-ins, by one of Registrars.

15

Domain registration error

Domain

Domain registration has been failed. See Action log for details.

16

Domain has been transferred

Domain

A domain has been transferred from one Registrar to another or to Parallels Business Automation - Standard DNS.

505

Domain transfer failed

Domain

This event is triggered when a domain status is changed from 'Transferring' into 'Error'. In this case, a domain status is changed by a corresponding domain registration plug-in after a domain status has been updated at a domain registry.

506

Domain has been renewed

Domain

The event is triggered when a domain status is changed from 'Renewing' into 'Registered'.

507

Domain renewal failed

Domain

The event is triggered when a domain status is changed from 'Renewing' into 'Error'.

508

Domain has been queued for termination

Domain

The event is triggered when a domain status is changed from 'Registered' into 'Terminating'.

509

Domain termination failed

Domain

The event is triggered when a domain status is changed from 'Terminating' into 'Error'.

510

Domain has been terminated

Domain

The event is triggered when a domain status is changed into 'Terminated'.

121

Pending license has been created

License

A record about a licence was created on the Parallels Key Administrator server. A licence was not generated yet.

122

License has been issued

License

A subscription that includes Plesk or/and Sitebuilder licence(s) was ordered. Thus, a Parallels Plesk Plesk Control Panel or Parallels Plesk Sitebuilder license was generated using the Parallels Key Administrator plug-in. A subscription is in the pending status awaiting for license assignment. You can go to the Service Director - License Manager and assign a license to a subscription.

123

License has been installed

License

A licence has been installed on a customer server. Licences can be installed automatically and this mode can be adjusted in the Service Director - License Manager - Setup.

124

License has been terminated

License

A license has been terminated, for example this happens together with a customer subscription termination. Licenses termination can be adjusted in the Service Director - License Manager - Setup.

19

Virtuozzo license has been installed

Virtuozzo License

The internal Parallels Virtuozzo Containers License has been installed

26

HSPComplete license has been installed

Parallels Business Automation - Standard License

The internal Parallels Business Automation - Standard licence has been installed on the Management Node.

401

New affiliate campaign has been created

Campaign

A new affiliate has been added (either manually or online).

402

New order has been placed for campaign

Campaign

An order was placed by a customer that came from your affiliate website.

29

Virtuozzo Hardware Node was assigned

Hardware Node

A dedicated Virtuozzo server has been assigned to a customer.

202

Plesk Hardware Node has been assigned.

Hardware Node

A dedicated Plesk server has been assigned to a customer.

38

Virtuozzo Hardware Node has been registered

Hardware Node

Virtuozzo node has been registered in Parallels Business Automation - Standard.

44

Hardware Node with third-party software has been assigned.

Hardware Node

A dedicated server was assigned to a subscription.

27

Container has been destroyed

Virtuozzo Container

A Virtuozzo Container has been deleted.

30

Container has been created.

Virtuozzo Container

A Virtuozzo Container has been created.

31

Container has been started.

Virtuozzo Container

A Virtuozzo Container has been started.

33

Application has been installed into Container

Virtuozzo Container

An application template was installed inside a Virtuozzo Container.

34

Application has been uninstalled from Container

Virtuozzo Container

An application template was uninstalled from a Virtuozzo Container.

37

Application upgrade has been installed into Container

Virtuozzo Container

An application template upgrade was installed inside a Virtuozzo Container.

39

OS upgrade has been installed into Container

Virtuozzo Container

A Virtuozzo Container has been upgraded to a higher OS version.

21

Container has been stopped

Virtuozzo Container

A Virtuozzo Container has been stopped.

95

Ticket changed from email

Trouble Ticket Event

This event does not happen yet, because it is reserved for future development.

90

Ticket has been opened

Trouble Ticket Event

A new problem report has been posted and the corresponding Trouble Ticket has been created.

91

Ticket proceeded

Trouble Ticket Event

A comment has been added to a trouble ticket by provider or reseller. The e-mail notification is to be sent to a reporter.

92

Ticket changed

Trouble Ticket Event

A trouble ticket status, category, priority, or watcher has been changed by provider or reseller. E-mail notification is to be sent to a reporter.

93

Ticket opened from email

Trouble Ticket Event

A new problem report has been received by e-mail and the corresponding Trouble Ticket has been created.

94

Ticket proceeded from email

Trouble Ticket Event

A trouble ticket was posted via an e-mail gate. An e-mail notification has been sent to reporter. Reporter has answered this notification. Thus, a comment has been added to this trouble ticket.

96

Ticket reject: Mail Gate disabled

Trouble Ticket

A new problem report has been received by e-mail, but the mail gate a report was addressed to was disabled at this moment. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.

97

Ticket reject: Trouble Ticketing disabled

Trouble Ticket

A new problem report has been received by e-mail, but the Trouble Ticket System was disabled at this moment. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.

98

Ticket reject: customers are not allowed to create Tickets

Trouble Ticket

A new problem report has been received by e-mail, but the Trouble Ticket System was set to disallow posting new tickets. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.