Setting the Subscription Expiration Terms

The subscription expiration terms is part of the credit terms settings. In this case, part of the default credit terms. The subscription expiration terms define what happens to a subscription close to its expiration date and after the expiration date passes.

Please select the duration of each period of subscription life-cycle for each of subscription periods available, including the trial periods:

Grace period - the period that starts after a Subscription period expires. The grace period can be considered as additional chance for a debtor to renew his (or her) Subscription. During Grace period, a Provider already has the right to suspend services. After Grace period runs out, a Provider terminates Subscription. By default, the minimal Grace period is one day.

Expiration period - the period of time an expired subscription is stored in the database. After an expiration period is over, a subscription is deleted, i.e., all the data related to a subscription is lost.

Renewal order period - The period of time remaining before a subscription expiration date when a renewal order is generated. By default, the minimal duration of the order renewal period is one day.

Subscription Termination Terms - the period of time a terminating subscription remains in the Account Director > Subscription Manager > Subscriptions > Termination Queue. It is possible to explicitly set the method of subscriptions termination for each of the available subscription periods and for trial subscriptions, three variants of termination method are available for each. To select the termination method, set the option button to one of the variants:

• Terminate manually. In this case a subscription will stay in the Termination Queue in the Terminating state until manual termination. This variant completely disables automated termination for a subscription.
• Terminate automatically in a period. This option allows specifying a particular period of time in days, months, or years during which a terminating subscription will stay in the Termination Queue. When this period is over, a subscription is terminated automatically. After the option button is set to this variant, select a termination period units (days, months, or years) from the relevant drop-down menu and then enter a period duration into the field next to the drop-down.

  Terminate immediately. This option allows terminating a subscription automatically, right after a subscription termination is requested. In this case, a subscription is even not placed into the Termination Queue.

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