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Managing Trouble Tickets

To view or process the trouble tickets, go to the Select Account Director - Support Manager - Trouble Tickets.

In Provider Control Center trouble tickets are grouped into two lists, under two tabs:

In Reseller Control Center trouble tickets are also grouped into two lists, under two tabs:

In This Section

Processing Trouble Tickets

Posting Trouble Tickets for Customers

For Resellers: Posting Trouble Tickets to Provider

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